Managed Services
Managing cash, devices, service providers, reporting, and logistics across multiple locations can quickly become complex.
Through WavePlus and TotalWave, The Wave Group provides technology-enabled managed services that bring greater coordination, visibility, and accountability across your financial environment.
Whether you deploy TWG technology or already have existing systems in place, we can help monitor performance, coordinate providers, manage service issues, and keep critical activity connected, without requiring your team to manage every detail.
Replace Fragmented Oversight With One Connected Model
Many organizations rely on multiple providers to support cash, devices, logistics, maintenance, and reporting. When each relationship is managed separately, internal teams spend more time chasing information, resolving issues, and piecing together performance across disconnected systems.
TWG managed services help you:
- Centralize oversight across providers and locations
- Reduce time spent coordinating recurring service issues
- Improve visibility into performance and service activity
- Maintain accountability across devices, logistics, and support
- Gain a clearer view of issues, trends, and exceptions
- Keep strategic control without managing every task internally
TWG works within your existing environment to help connect the pieces and make the overall program easier to manage.
What we offer
WavePlus: Structured Managed Services
WavePlus provides ongoing monitoring, coordination, and support across your cash technology and service environment. It can be used with TWG technology or incorporated into an existing program, giving organizations a more centralized way to manage performance, providers, reporting, and ongoing support. WavePlus may include:
Financial Visibility Through WaveInsight
Centralized dashboards and reporting that provide a clearer view of activity, service performance, and trends across locations.
Carrier & Logistics Coordination
Coordination of armored pickups, cash deliveries, change orders, service schedules, and carrier performance.
Device Monitoring & Maintenance Management
Oversight of first- and second-line maintenance providers to help keep critical technology available and performing as expected.
Performance Monitoring & Insight
Ongoing review of service activity, recurring issues, trends, and opportunities for improvement.
Data & Connectivity Oversight
Help maintain connectivity across devices, platforms, reporting systems, and other technology within the financial ecosystem.
Issue Escalation & Resolution
Active coordination of service disruptions and provider issues through resolution, with one point of accountability throughout the process.
What we offer
TotalWave: One Fully Connected Service Model
TotalWave expands WavePlus into a broader managed service model that brings technology, reporting, support, logistics, and service coordination together under one connected framework. In addition to WavePlus capabilities, TotalWave may include:
Cash Logistics & Armored Coordination
Carrier-agnostic coordination of cash movement, delivery, pickup, and service performance across locations.
Connected Technology & Service Management
Bring cash technology, reporting, maintenance, logistics, and support together within one coordinated model.
Centralized Accountability
Replace multiple disconnected service relationships with one partner helping oversee the broader environment.
Find the right solution
Choose the Level of Support That Fits Your Business
Whether you need greater visibility across an existing program or a more fully integrated service model, TWG can tailor the level of support to your environment.
WavePlus provides connected managed support. TotalWave adds broader coordination across technology, logistics, reporting, and service providers.